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Dial Codes

Dial codes are key/number combinations used to access functions within the phone system directly from the phone. The administrator can change these from 3CX Management Console > Settings > Advanced > Dial codes tab. This section will describe the default dial-codes.

Dial Codes

Call pick-up

If you hear a particular extension ringing, and you know that person is not able to take the call, you can take the call using the ‘Call Pickup’ feature. To do this, type:

*20* <extension number>

This will redirect the active call from the specified extension to your extension. You can also retrieve a call from a ringing extension without specifying the extension number. To do this, type *20* followed by the send key. This will redirect the first available active call to your extension.

Call parking

If you wish to “park” a call and then pick up the call from another extension, then you can park the call in a ‘Parking orbit’ and then pick up the call from another extension.

To park a call:

BLIND TRANSFER BUTTON followed by *00 to 09 to specify the parking orbit.

For example *01 will place the call in the parking orbit 1.

*02 will place the call in the parking orbit 2 etc.

To pick up a parked call:

*10 to 19 where the 0 – 9 is the park orbit number

For example *11 will pick up any calls parked in parking orbit 1

*12 will pick up any calls parked in parking orbit 2

Multiple calls in parking lots

Parking lots support parking of multiple calls. Therefore, when un-parking, you can add the extension number from which the call was parked to be sure that you un-park the particular call you had initially parked there.

For example, if extension 100 parked a call in park 0, this call can be picked up by extension 101 by keying in *10100

Examples for popular IP phones

Some examples to park a call with popular phones:

  • Grandstream – press the TRANSFER button and dial *00
  • Snom – press the TRANSFER button and dial *00
  • Polycom – press the TRANSFER button, from the screen, then choose the option BLIND and then dial *00
  • Cisco – choose “more” option on the screen, choose BlndXfr and dial *00
  • Linksys – press the right arrow key on the navigation button for more options and then choose bxfer and dial *00

Note: Call Pickup and Call Park are only available in commercial editions of 3CX Phone System

Voicemail

To leave a message in a Voicemail box of a particular Extension:

Dial *4{ext}

For example, *4100, will leave a voicemail message in the voicemail box of extension 100.

Setting Do Not Disturb ON / OFF

To specify DND (Do Not Disturb) for a particular extension:

  • Dial *60 to set the extension to Do Not Disturb: OFF
  • Dial *61 to set the extension to Do Not Disturb: ON

Intercom

The intercom feature allows you to make an announcement to another extension without requiring the other party to pick up the handset. The message will be played via the other phone’s speaker. The audio is two way, and the called party can respond immediately without picking up the handset. To call a user via the intercom function:

Prefix the extension you wish to call with *9, followed by the extension. For example to make an intercom call to extension 100 you should dial:

*9100

Note: The intercom features require a phone that supports intercom and that is configured to allow it. Check with your administrator if in doubt.

Billing code

The Billing Code feature’s default value is **. This allows you to add a tag to a call you want to make.

For example, whenever you make a call for a particular customer, you want to tag the call with the customer’s billing code (for example 3265), so that you can bill the customer at the end of the job. When anyone within the company makes a call related to the customer’s job, the caller will need to dial the number in the following format: Destination**3265. For example, if the number is 96626870, then the caller needs to dial 96626870**3265

This billing code can be used as a filter in the 3CX Web Reports to see how many calls were made using the specific particular billing code as shown below

Billing code

Here we see that the billing code has been entered into the “Match Bill Code” textbox. This will query and display all the calls that were made using the “3265” billing code tag.

Billing Codes Report

Code to control IN/OUT office status of PBX – Emergency code

This dial code (which is unspecified by default for security purposes) is a code that when used, will set the whole 3CX Phone System to either:

  1. In office hours
  2. Out of Office hours or
  3. Instruct the 3CX Phone System to fall back to the configured global office hours at that particular day and time.

This code is designed for emergency services when you need to change the routes of all your VoIP Lines to IN or Out of office quickly with a single phone call.

Usage of this dial code

Let us assume that the administrator configures this dial code to be *64.

Let us also assume that the global office hours are set from 9am till 5.30pm.

Setting 3CX Phone System to in office hours

If the Administrator dials *641 (appends a 1 to the code), a prompt will be played stating that the “3CX Phone System is now set to IN OFFICE HOURS”. This means that the 3CX Phone System will disregard the current time, or day (even if it is a holiday) and set all the routes of the Gateways, VoIP Providers and DID/DDI’s to route to the In Office hours destination.

Setting 3CX Phone System to out of office hours

If the Administrator dials *642 (appends a 2 to the code), a prompt will be played stating that the “3CX Phone System is now set to OUT OF OFFICE HOURS”. This means that the 3CX Phone System will disregard the current time, or day (even if it is 10am for example) and set all the routes of PSTN Gateways, VoIP Providers and DID/DDI’s to route to the Out of Office hours destination.

Setting 3CX Phone System to default office hours operation

If the Administrator dials *64 (with nothing appended), a prompt will be played stating that the “3CX Phone System is now using the DEFAULT OFFICE HOURS”. This means that in this example, the 3CX Phone System will override the previous 2 commands and behave as follows – from 9am till 5.30pm lines/ports will be routed to In Office Hours destinations and from 5.31pm till 8.59am, the lines/ports will be routed to the Out of Office hour destinations.

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