Azure Active Directory
We guarantee at least 99.9% availability of the Azure Active Directory Basic and Premium services. The services are considered available in the following scenarios:
- Users are able to login to the service, login to the Access Panel, access applications on the Access Panel and reset passwords.
- IT administrators are able to create, read, write and delete entries in the directory or provision or de-provision users to applications in the directory.
No SLA is provided for the Free tier of Azure Active Directory.
Azure Active Directory B2C
We guarantee at least 99.9% availability of the Azure Active Directory B2C service. The service is considered available for a directory in the following scenarios:
- The service is able to process user sign-up, sign-in, profile editing, password reset and multi-factor authentication requests.
- Developers are able to create, read, write and delete entries in the directory.
No SLA is provided for the Free tier of Azure Active Directory B2C.
Azure Active Directory Domain Services
We guarantee at least 99.9% of Azure Active Directory Domain Services requests for domain authentication of user accounts belonging to the Managed Domain, LDAP bind to the root DSE, or DNS lookup of records will complete successfully.
API Management
- We guarantee that API Management Service instances running in the Standard tier will respond to requests to perform operations at least 99.9% of the time.
- We guarantee that API Management Service instances running in the Premium tier deployed across two or more regions will respond to requests to perform operations at least 99.95% of the time.
No SLA is provided for the Developer tier of the API Management Service.
App Service
We guarantee that Apps running in a customer subscription will be available 99.95% of the time. No SLA is provided for Apps under either the Free or Shared tiers.
Application Gateway
We guarantee that each Application Gateway Cloud Service having two or more medium or larger instances will be available at least 99.9% of the time.
Application Insights
We guarantee that the data latency of the Application Insights Service will not exceed two hours 99.9% of the time.
Automation
We guarantee that at least 99.9% of runbook jobs will start within 30 minutes of their planned start times.
We guarantee at least 99.9% availability of the Azure Automation DSC agent service.
No SLA is provided for the Free tier of Azure Automation.
Automation & Control
The availability of Automation & Control is based on the SLA of the underlying Log Analytics workspace and Automation account resources used. Please see the Log Analytics SLA and Automation SLA for more details.
Backup
We guarantee at least 99.9% availability of the backup and restore functionality of the Azure Backup service.
BizTalk Services
We guarantee that at least 99.9% of the time customers will have connectivity between their BizTalk Service Environments in the Basic, Standard and Premium tiers and our Internet gateway. We do not offer an SLA for the BizTalk Services Developer tier.
Cache
We guarantee at least 99.9% of the time that customers will have connectivity between the Cache endpoints and our Internet gateway.
Cognitive Services
We guarantee that Cognitive Services running in the Standard tier will be available at least 99.9% of the time. No SLA is provided for the Free tier.
CDN
We guarantee that at least 99.9% of the time CDN will respond to client requests and deliver the requested content without error. We will review and accept data from any commercially reasonable independent measurement system that you choose to monitor your content. You must select a set of agents from the measurement system’s list of standard agents that are generally available and represent at least five geographically diverse locations in major worldwide metropolitan areas (excluding PR of China).
Cloud Services and Virtual Machines
- For Cloud Services, we guarantee that when you deploy two or more role instances in different fault and upgrade domains, at least one role instance will have Role Instance Connectivity at least 99.95% of the time.
- For all Virtual Machines that have two or more instances deployed in the same Availability Set, we guarantee you will have Virtual Machine Connectivity to at least one instance at least 99.95% of the time.
- For any Single Instance Virtual Machine using premium storage for all disks, we guarantee you will have Virtual Machine Connectivity of at least 99.9%.
Data Catalog
- We guarantee at least 99.9% availability of the Data Catalog Standard Edition for Data Catalog Administrators to complete the operation of adding and/or removing users.
- We guarantee at least 99.9% availability of the Data Catalog Standard Edition for Data Catalog users to execute API calls to the Data Catalog service for registering, searching for and deleting entries.
No SLA is provided for the Free Edition of Azure Data Catalog
Data Lake Analytics
We guarantee that Data Lake Analytics will be available at least 99.9% of the time.
Data Lake Store
We guarantee that Data Lake Store will be available at least 99.9% of the time.
Azure DevTest Labs
Azure DevTest Labs is a free service, therefore, it does not have a financially backed SLA itself. The availability of your Lab is based on the SLA of the underlying virtual machines, storage and key vault resources used. Please see the Virtual Machine SLA, Storage SLA and Key Vault SLA for more details.
Azure DNS
We guarantee that valid DNS requests will receive a response from at least one Azure DNS name server at least 99.99% of the time.
DocumentDB
We guarantee at least 99.99% of the time we will successfully process requests to perform operations against DocumentDB Resources.
Event Hubs
For Event Hubs Basic and Standard tiers, we guarantee that at least 99.9% of the time, properly configured applications will be able to send or receive messages or perform other operations on the Event Hub.
ExpressRoute
We guarantee a minimum of 99.95% ExpressRoute dedicated circuit availability.
Functions
For Function Apps running on App Service Plans we guarantee that the associated Functions compute will be available 99.95% of the time.
No SLA is provided for Functions Apps running under Consumption Plans.
HockeyApp
We guarantee at least 99.9% availability of the HockeyApp Service.
HDInsight
For HDInsight, we guarantee that any HDInsight Cluster that you deploy will have external connectivity at least 99.9% of the time over a monthly billing cycle.
Insight & Analytics
The availability of Insight & Analytics is based on the SLA of the underlying Log Analytics workspace and Automation account resources used. Please see the Log Analytics SLA and Automation SLA for more details.
IoT Hub
- For IoT Hub, we promise that at least 99.9% of the time deployed IoT hubs will be able to send messages to and receive messages from registered devices and the Service will able to perform create, read, update, and delete operations on IoT hubs.
- No SLA is provided for the Free Tier of IoT Hub.
Key Vault
We guarantee that we will process Key Vault transactions within 5 seconds at least 99.9% of the time.
Log Analytics
We guarantee that at least 99.9% of the time, log data will be indexed within six hours of the data being queued for indexing by the Operations Management Suite Log Analytics Service.
No SLA is provided for the Free tier of Operations Management Suite Log Analytics.
Logic Apps
We guarantee that Logic Apps running in a customer subscription will be available 99.9% of the time.
Machine Learning
- For the Request Response Service (RRS), we guarantee 99.95% availability of API transactions.
- For the Batch Execution Service (BES) and management APIs, we guarantee 99.9% availability of API transactions.
No SLA is provided for the Free tier of Machine Learning.
Media Services
- For Media Services Encoding, we guarantee 99.9% availability of REST API transactions.
- For Streaming, we will successfully service requests with a 99.9% availability guarantee for existing media content when at least one Streaming Unit is purchased.
- For Live Channels, we guarantee that running Channels will have external connectivity at least 99.9% of the time.
- For Content Protection, we guarantee that we will successfully fulfill key requests at least 99.9% of the time.
- For Indexer, we will successfully service Indexer Task requests processed with an Encoding Reserved Unit 99.9% of the time.
Mobile Engagement
We guarantee at least 99.9% availability of REST API calls to the Azure Mobile Engagement Service. No SLA is provided for the Free tier.
Mobile Services
We guarantee 99.9% availability of REST API calls to all provisioned Azure Mobile Services running in Standard and Premium tiers in a customer subscription. No SLA is provided for the Free tier of Mobile Services.
Multi-Factor Authentication
We guarantee 99.9% availability of Azure Multi-Factor Authentication. The service is considered unavailable when it is unable to receive or process authentication requests for the Multi-Factor authentication provider deployed in a customer subscription.
Power BI Embedded
We guarantee at least 99.9% availability of Power BI Embedded for users to execute API calls and embed reports.
Protection & Recovery
The availability of Protection & Recovery is based on the SLA of the underlying Backup and Site Recovery account resources used. Please see the Backup SLA and Site Recovery SLA for more details.
RemoteApp
We guarantee at least 99.9% of the time users will have connectivity to their applications through the RemoteApp service. No SLA is provided for the Free tier of RemoteApp.
SAP HANA on Azure Large Instances
For SAP HANA on Azure that have been configured in a High Availability Pair, we guarantee you will have connectivity to at least one instance at least 99.99% of the time.
Scheduler
We guarantee that at least 99.9% of the time all scheduled jobs will initiate within 30 minutes of their planned execution times.
Search
We guarantee at least 99.9% availability for index query requests when an Azure Search Service Instance is configured with two or more replicas, and index update requests when an Azure Search Service Instance is configured with three or more replicas. No SLA is provided for the Free tier.
Security Center
We guarantee 99.9% availability of a Protected Node’s Security Monitoring information for the Standard tier of Azure Security Center. No SLA is provided for the Free tier of Azure Security Center.
Security & Compliance
The availability of Security & Compliance is based on the SLA of the underlying Log Analytics workspace and Automation account resources used. Please see the Log Analytics SLA and Automation SLA for more details.
Service Bus
- For Service Bus Relays, we guarantee that at least 99.9% of the time, properly configured applications will be able to establish a connection to a deployed Relay.
- For Service Bus Queues and Topics, we guarantee that at least 99.9% of the time, properly configured applications will be able to send or receive messages or perform other operations on a deployed Queue or Topic.
- For Service Bus Basic and Standard Notification Hub tiers, we guarantee that at least 99.9% of the time, properly configured applications will be able to send notifications or perform registration management operations with respect to a Notification Hub.
- For Event Hubs Basic and Standard tiers, we guarantee that at least 99.9% of the time, properly configured applications will be able to send or receive messages or perform other operations on the Event Hub.
Service Fabric
Service Fabric is a free service, therefore, it does not have a financially backed SLA itself. The availability of your Service Fabric cluster is based on the SLA of the underlying virtual machines and storage resources used. Please see the Virtual Machine SLA and Storage SLA for more details.
Site Recovery
- For each Protected Instance configured for On-Premises-to-On-Premises Failover, we guarantee at least 99.9% availability of the Site Recovery service.
- For each Protected Instance configured for On-Premises-to-Azure planned and unplanned Failover, we guarantee a four-hour Recovery Time Objective for unencrypted Protected Instances, and a six-hour Recovery Time Objective for encrypted Protected Instance, depending on the size of the Protected Instance.
SQL Database
Basic, Standard, and Premium Tiers
We guarantee at least 99.99% of the time customers will have connectivity between their single or elastic Basic, Standard, or Premium Microsoft Azure SQL Database and our Internet gateway.
Web and Business Tiers (retired)
We guarantee at least 99.9% of the time customers will have connectivity between their Web or Business Microsoft Azure SQL Database and our Internet gateway.
SQL Data Warehouse
We guarantee that, at least 99.9% of the time client operations executed on a SQL Data Warehouse database will succeed.
SQL Stretch Database
We guarantee at least 99.9% of the time customers will have connectivity between their SQL Server Stretch Database and our Internet gateway.
Storage
- We guarantee that at least 99.99% (99.9% for Cool Access Tier) of the time, we will successfully process requests to read data from Read Access-Geo Redundant Storage (RA-GRS) Accounts, provided that failed attempts to read data from the primary region are retried on the secondary region.
- We guarantee that at least 99.9% (99% for Cool Access Tier) of the time, we will successfully process requests to read data from Locally Redundant Storage (LRS), Zone Redundant Storage (ZRS), and Geo Redundant Storage (GRS) Accounts.
- We guarantee that at least 99.9% (99% for Cool Access Tier) of the time, we will successfully process requests to write data to Locally Redundant Storage (LRS), Zone Redundant Storage (ZRS), and Geo Redundant Storage (GRS) Accounts and Read Access-Geo Redundant Storage (RA-GRS) Accounts.
StorSimple
We guarantee at least 99.9% availability of the backup, cloud tiering, and restore functionality of the Azure StorSimple service.
Stream Analytics
- We guarantee at least 99.9% availability of the Stream Analytics API.
- We guarantee that 99.9% of the time, deployed Stream Analytics jobs will be either processing data or available to process data.
Traffic Manager
We guarantee that DNS queries will receive a valid response from at least one of our Azure Traffic Manager name server clusters at least 99.99% of the time.
Virtual Machine Scale Sets
Virtual Machine Scale Sets is a free service, therefore, it does not have a financially backed SLA itself. However, if the Virtual Machine Scale Sets includes Virtual Machines in at least 2 Fault Domains, the availability of the underlying Virtual Machines SLA applies. See the Virtual Machines SLA for more details.
Visual Studio Team Services
- We guarantee at least 99.9% availability of Visual Studio Team Services for paid Visual Studio Team Services users, including users with paid User-Based Extensions to Visual Studio Team Services, to access the associated Visual Studio Team Services account.
- We guarantee at least 99.9% availability to execute build operations using the paid Visual Studio Team Services Build Service.
- We guarantee at least 99.9% availability to execute load testing operations using the paid Visual Studio Team Services Load Testing Service.
- We guarantee at least 99.9% availability to execute build and deployment operations using the paid Visual Studio Team Services Build & Deployment Service.
- We guarantee at least 99.9% availability to execute code search operations using the paid Visual Studio Team Services Code Search Service.
VPN Gateway
We guarantee 99.9% availability for each Basic Gateway for VPN or Basic Gateway for ExpressRoute.
We guarantee 99.95% availability for each Standard Gateway for VPN or Standard Gateway for ExpressRoute.
We guarantee 99.95% availability for each High Performance Gateway for VPN or High Performance Gateway for ExpressRoute.