Microsoft Dynamics CRM Online – Professional License

The Professional License is the standard Microsoft Dynamics CRM license that the majority of subscribers will find best suits their needs. The Professional License is the only license (besides Enterprise) that allows users to read and write to Opportunities, making it the best choice for sales professionals.

Professional License Use Rights:

• Administer your CRM organization
• Customize your organization
• Create and manage system dashboards, charts, workflows, and dialogs
• Social listening
• Social analysis
• Sales force automation
• Customer service automation
• Create marketing lists and campaigns
• Create and manage personal dashboards and charts
• Read and write contacts, opportunities, leads, accounts, and cases
• Read and write custom application data
• Manage activities
• View activity feeds
• Access through web browser, Outlook, and mobile apps

Microsoft Dynamics CRM Online – Basic License

Basic License Use Rights:

The Basic license is a stripped down version of the Professional license that is intended for entry-level CRM users and business analysts. The Basic license allows users to manage accounts, contacts, leads, and cases. It also allows users to view and manage activities and activity feeds, and access the mobility features of CRM.

• Create and manage personal dashboards and charts
• Read and write contacts, leads, accounts, and cases
• Read and write custom application data
• Manage activities
• View activity feeds
• Access through web browser, Outlook, and mobile apps